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    Notice & Complaints Procedure

    Last updated: May 12, 2026

    This page describes how to notify Ansvar Systems AB ("Ansvar") of content available through the Ansvar Gateway, the Ansvar AI workspace, or related services (collectively, the "Service") that you believe infringes a right held by you or by a party you represent — where the claim is not a US copyright claim under the Digital Millennium Copyright Act. For DMCA notices, see our DMCA Notice & Designated Agent page.

    This procedure handles claims under, among other frameworks:

    • The sui generis database right under Directive 96/9/EC, where you allege substantial extraction or re-utilisation of a database in which you hold the protected investment.
    • Contract claims arising from the terms under which an upstream source has licensed material that appears through the Service.
    • Alleged illegality under European Union or Member State law — including data-protection complaints directed at content (separate from data-subject rights requests, which are handled under our Privacy Policy).
    • Other claims of right that you wish to draw to our attention in writing.

    This procedure is offered in good faith. Ansvar makes no representation as to which specific regulatory framework applies to your claim, and reserves the right to characterise the appropriate framework on the facts of the matter.

    How to Submit a Notice

    Send your notice in writing to claims@ansvar.eu. Submissions are also accepted by postal mail at:

    Ansvar Systems AB
    Content Claims
    Ingemarsboda 565, 841 74 Fränsta, Sweden

    Postal mail is accepted but is materially slower than email; please send a copy by email in parallel if you use postal mail.

    What your notice should contain

    For us to act on a notice, please include the following:

    1. A clear identification of the content you are notifying us about — typically a URL, document identifier, or sufficiently specific description that allows us to locate the content.
    2. A statement of the basis of your claim — what right you assert, under what framework, and (where applicable) what specific provision of law or contract you rely on. Sufficient detail to permit a good-faith assessment.
    3. Your name and contact information, including an email address at which we can reach you about the outcome of our review.
    4. A statement that you have a good-faith belief that the information and allegations in the notice are accurate and complete to the best of your knowledge.

    Notices missing any of these elements may be returned to you with a request to remedy the omission. A notice that does not clearly identify the content or articulate the basis of the claim cannot be acted on under this procedure.

    What happens next

    On receipt of a notice, Ansvar will:

    • Acknowledge receipt — we aim to send a written acknowledgment within one business day, including a reference number you should quote in further correspondence.
    • Assess the framework — we will determine which legal framework substantively applies to the claim and review accordingly. For database-right claims, this includes whether the database in question meets the protection threshold and whether the alleged extraction is substantial. For contract claims, this includes the terms of the upstream agreement and our position under them.
    • Review and decide — we will review the notice in a careful, objective manner. We aim to complete substantive review within seven days of receipt of a complete notice; complex or escalated matters may take longer, in which case we will inform you.
    • Take action where warranted — action may include suspension of availability of the identified content on our production infrastructure, restriction of access, or other operational measures appropriate to the claim.
    • Communicate the outcome — we will respond to you in writing with our decision and, where applicable, the reasons for it.

    Suspension of content during review is an operational risk-control measure. It is not an admission of liability and does not validate the underlying claim. Ansvar reserves all positions of law and fact.

    How we handle the personal data in your notice

    A notice submitted under this procedure typically contains personal data — your name, contact information, and the substance of your claim. Ansvar Systems AB is the controller of that personal data once it reaches us.

    The lawful basis under Regulation (EU) 2016/679 (GDPR) is Article 6(1)(f) — our legitimate interest in operating a documented notice mechanism, communicating with notifiers about the outcome of their notices, and defending against unfounded or bad-faith claims. We have assessed this against the rights and freedoms of notifiers and concluded the balance favours processing for these purposes.

    Records relating to notices are retained for seven years from disposition. The retention period reflects our legitimate interest in maintaining evidence of our handling of claims, in defending against subsequent assertions, and in identifying patterns of unfounded claims over time. The complete statement of how we process personal data, the categories of recipients, and your rights as a data subject is in our Privacy Policy.

    Repeat or unfounded claims

    Ansvar receives notices in good faith. Repeated submission of substantively unfounded notices, or submission of notices in bad faith, may result in subsequent notices from the same notifier being subject to lower triage priority, consistent with our obligation to handle claims in a non-arbitrary and objective manner. The right to submit notices and to seek redress is preserved at all times.

    Ansvar reserves the right, in appropriate circumstances and at its reasonable discretion, to suspend or terminate access for accounts that are repeatedly subject to valid claims under this procedure. Determinations are made on the facts in light of the specific circumstances.

    Modifications

    We may update this page from time to time to reflect changes in our practices, contact information, or applicable law. The current version is always available at this URL. Material changes are notified to registered customers by email where they affect existing matters.

    Related Procedures

    Contact

    For questions about this page or the notice procedure, contact claims@ansvar.eu. For other legal questions, legal@ansvar.eu.